Our Services

Training Services for Google Apps


Training is the most important part of the Google Apps Roll-out. A Roll-out without a proper training could be a disaster, the users might not unleash the power of Google Apps and may think that its not a right solution for them.

Training is very much essential as even if the user know who to use Gmail does not mean he would be able to use Google Apps fully, Gmail is one of the important application however there are 7 other valuable application which is the most powerful tools from Google Apps to power your Business. Google Apps Training specially the End User training is very important as without which the End User may never use the web interface which is the core of Google Apps.
 
Google Apps Training
Training for Google Apps
Google Apps is suite of Products and is a true Productivity Tool to improve the efficiency of the Business. If a reseller is just assuming that by selling Google Apps, customer will actually be benefited of the whole Google Apps, well its not true. Google Apps implementation is successful only with Proper training during the role-out and also to continue to keep the end users updated with new features of Google Apps and its benefits.

We provide a structured Training Program for Google Apps as follows,
  • End User Training for Each Application and Outlook Usage
  • End User Support Training to use the best out of our support services
  • IT Training for Each Application to handle the End Users on Level 1
  • IT Training for Google Apps & Postini Control Panel for doing the day to day administration
  • IT Training for using our Support & Knowledge base for effective support to their end users.

End User Training

End User training is the most important part of the training, as if the End user is not trained then the users will not use the full range of Products of Google Apps, resulting in the under utilization of the solution. Hence we focus on end user training the most.

Our experience in training Google Apps user has helped us to design our Training Program better. What we have learned is that, if we excite the users how we can help them save their time in their day to day life by using Google Apps then they tend to use the Google Apps. We try to show them the value of moving out of traditional Microsoft Outlook and get their focus to the Web interface and covering the whole suite of products in the training helping them to understand the power of Google Apps compared to the only traditional Microsoft Outlook.
 

IT User Training

IT training equally very important as the solution touches every user of the company and also the most important part of the business which is Email Communication. Hence its vital for IT team to be geared up with right level of knowledge to handle all the basic 'HOW' type of questions like, how can do this etc,. Our Experience tells us that once the user is trained on the new system and starts using the system for more than 2 - 3 weeks, he hardly comes back to Support for any usage related questions unless he has problems.

For this we have designed the training program in a way that it provides all the necessary information to the IT to handle all the Level 1 support of the users.
 

Monthly Webinars for IT & Users

Monthly webinars is our key part of the Ongoing training program, here we conduct monthly Webinar Sessions for out Existing clients and partners, This training is done is separate sessions for IT and Users. both the session are focused on the type of the user.

The Webinar broadly covers the following,
  • New Feature Update
  • Tip to better user an existing feature of Google Apps or third party application from Marketplace.
  • Frequently Asked Questions
  • Questions & Answers